Next-Gen Dialer & Call Center Operations
Optimize Your Calling Operations with UniTech OSP
We deliver intelligent dialer services, real-time dashboards, inbound and outbound support, and custom technology solutions designed to scale business efficiency and customer satisfaction.
Live Campaign Dashboard
Outbound Performance
Agents Online
156
Calls Today
34,829
Answer Rate
72%
Campaigns Running
18
Trusted by our clients
Serving businesses across multiple industries
UniTech OSP Private Limited supports growing teams with dialer services, campaign management, reporting, and technology solutions.
Our Core Expertise
Tailored Customer Support and Technical Solutions
Engineered to boost productivity, improve campaign control, and support high-volume customer communication operations.
Inbound Customer Care
24/7 dedicated support desk handling inquiries, dispute resolution, customer assistance, and premium client care loops seamlessly.
Outbound Lead Generation
Strategic cold outreach, verification pipelines, and customer acquisition campaigns driven by conversion-focused calling operations.
Back Office & IT Support
Data archiving, CRM logging, infrastructure administration, and level 1–3 technical support desks for operational continuity.
Stop Losing Revenue to Inefficient Calling Operations
Low agent productivity from manual dialing
Poor visibility into campaign performance
Missed lead follow-ups and delayed callbacks
Weak reporting for decision making
Services
Dialer, Dashboard, Support, Web & Mobile Solutions
A focused service stack for call centers and businesses that need reliable communication technology, reporting visibility, and custom digital systems.
Predictive Dialer
Automatically dial leads and connect agents only when a customer answers to increase productivity and contact rates.
Progressive Dialer
Give agents customer context before each call while maintaining structured and efficient outbound execution.
Auto Dialer
Run high-volume outbound campaigns with smart retries, list handling, and campaign-level controls.
IVR Solutions
Route callers intelligently, reduce manual handling, and improve inbound customer experience.
Call Recording
Record calls for compliance, training, dispute handling, performance review, and quality assurance.
Live Reporting & Analytics
Track CDR logs, agent productivity, answer rates, conversion attribution, campaign performance, and drop ratios.
Real-Time Agent Monitoring
Monitor active calls, waiting queues, talk time, idle time, pause reasons, and individual representative performance.
Secure Infrastructure
Reliable setup designed for SLA adherence, access control, backup power, bandwidth redundancy, and operational stability.
Custom Web App Development
Build CRM portals, admin dashboards, reporting panels, campaign management systems, and business workflow applications.
Custom Mobile App Development
Create Android/iOS apps for field teams, customer engagement, lead tracking, internal operations, and support workflows.
API & CRM Integrations
Connect dialer systems with CRM, lead sources, web forms, WhatsApp workflows, and third-party business tools.
Back-Office Data Solutions
Organize CRM records, campaign data, reporting logs, and operational datasets for better decision-making.
Total Calls
34,829
Connected
25,088
Dropped
842
Click to Zoom / View Fullscreen
Replace this visual area with your real dialer dashboard screenshots or walkthrough video.
Infrastructure Power
Advanced Dialer & Real-Time Dashboards
Monitor campaigns live with intelligent agent routing architectures, metrics logs, active call visibility, waiting queues, and representative performance matrices.
Who We Are
Driven by Quality, Powered by Technology
UniTech OSP is a premium BPO and dialer service provider operating with high-grade infrastructure assets. We understand that seamless communication channels build enterprise value, and our execution model centers around strict SLA adherence, secure data architecture, and reliable campaign operations.
Compliance-protected operations framework.
Redundant backup power and bandwidth infrastructure.
Enterprise Scaling Benchmarks
Industries
Trusted Across Multiple Calling Operations
Get Started in Four Simple Steps
Book Demo
Requirement Analysis
Setup & Configuration
Go Live
Pricing
Flexible Plans for Every Team
Final pricing depends on users, call volume, infrastructure, and integrations.
Starter
For small outbound teams
- ✓ Basic dialer setup
- ✓ Campaign management
- ✓ Standard reports
- ✓ Email support
Growth
For growing call centers
- ✓ Predictive/progressive dialing
- ✓ Live dashboard
- ✓ Call recording
- ✓ Priority technical support
- ✓ Agent monitoring
Enterprise
For large-scale operations
- ✓ Custom infrastructure
- ✓ CRM/API integrations
- ✓ Advanced analytics
- ✓ Dedicated support
- ✓ Custom call flows
Frequently Asked Questions
How quickly can we get started?
After requirement analysis, a standard setup can usually be configured quickly depending on users, campaigns, and integration needs.
Can the dialer integrate with our CRM?
Yes. CRM integration can be planned through API, webhooks, or custom workflows.
Is call recording included?
Call recording can be included based on your selected setup and compliance requirements.
Can I monitor agents live?
Yes. The dashboard can show live agent status, campaign activity, and performance metrics.
Get Started
Request a Live Demo Setup
Fill out the variables below. Our provisioning team will reach back within 24 hours.
Connect Instantly
Call / WhatsApp: +92 347 0425192
Head Office: 426 Pak Block, Allama Iqbal Town, Lahore, Pakistan