UniTech OSP
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Next-Gen BPO Solutions

Optimize Your Operations with UniTech OSP

We deliver world-class inbound, outbound, and back-office services designed to scale your business efficiency and customer satisfaction.

Our Core Expertise

Tailored customer support and technical solutions engineered to boost productivity.

Inbound Customer Care

24/7 dedicated support desk handling inquiries, dispute resolutions, and premium client care loops seamlessly.

Outbound Lead Generation

Strategic cold outreach, verification pipelines, and customer acquisition campaigns driven by conversions.

Back Office & IT Technical Support

Data archiving, premium CRM logging infrastructure administration, and level 1-3 technical support desks.

Infrastructure Power

Advanced Dialer & Real-Time Dashboards

Monitor campaigns live with our intelligent agent routing architectures and metrics logs.

Real-Time Agent Monitoring

Our command center offers complete visualization of active calls, waiting queues, and individual representative performance matrices instantly.

Deep Analytical Reporting

Get automated end-of-day CDR logs, conversion attribution data, and predictive auto-dialer drop ratios structured for C-level transparency.

Dialer Dashboard Metrics
Integrated Dialer Panel

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Who We Are

Driven by Quality, Powered by Technology

UniTech OSP is a premium BPO provider operating with high-grade infrastructure assets. We understand that seamless communication channels build enterprise value. Our execution parameters center around strict SLA adherence.

Secure Data Architecture: Compliance protected operations framework.

99.9% Connectivity Runtime: Fully redundant backup power and bandwidth infrastructure.

Enterprise Scaling Benchmarks

First Call Resolution (FCR)94%
Lead Conversion Efficiency88%
Get Started

Request a Live Demo Setup

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Connect Instantly

Reach out directly via call, WhatsApp or visit our social media profile portals.

Call / WhatsApp

+92 347 0425192

Official Facebook

@unitechosp

Head Office

Allama Iqbal Town, Lahore, Pakistan