UniTech OSP Services
Dialer Services, Dashboards, Web Apps & Mobile Apps
Predictive, progressive, auto dialer, IVR, call recording, live monitoring, reporting, inbound/outbound support, and custom web/mobile development for business operations.
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Dialer, Dashboard, Support, Web & Mobile Solutions
A focused service stack for call centers and businesses that need reliable communication technology, reporting visibility, and custom digital systems.
Predictive Dialer
Automatically dial leads and connect agents only when a customer answers to increase productivity and contact rates.
Progressive Dialer
Give agents customer context before each call while maintaining structured and efficient outbound execution.
Auto Dialer
Run high-volume outbound campaigns with smart retries, list handling, and campaign-level controls.
IVR Solutions
Route callers intelligently, reduce manual handling, and improve inbound customer experience.
Call Recording
Record calls for compliance, training, dispute handling, performance review, and quality assurance.
Live Reporting & Analytics
Track CDR logs, agent productivity, answer rates, conversion attribution, campaign performance, and drop ratios.
Real-Time Agent Monitoring
Monitor active calls, waiting queues, talk time, idle time, pause reasons, and individual representative performance.
Secure Infrastructure
Reliable setup designed for SLA adherence, access control, backup power, bandwidth redundancy, and operational stability.
Custom Web App Development
Build CRM portals, admin dashboards, reporting panels, campaign management systems, and business workflow applications.
Custom Mobile App Development
Create Android/iOS apps for field teams, customer engagement, lead tracking, internal operations, and support workflows.
API & CRM Integrations
Connect dialer systems with CRM, lead sources, web forms, WhatsApp workflows, and third-party business tools.
Back-Office Data Solutions
Organize CRM records, campaign data, reporting logs, and operational datasets for better decision-making.
Our Core Expertise
Tailored Customer Support and Technical Solutions
Engineered to boost productivity, improve campaign control, and support high-volume customer communication operations.
Inbound Customer Care
24/7 dedicated support desk handling inquiries, dispute resolution, customer assistance, and premium client care loops seamlessly.
Outbound Lead Generation
Strategic cold outreach, verification pipelines, and customer acquisition campaigns driven by conversion-focused calling operations.
Back Office & IT Support
Data archiving, CRM logging, infrastructure administration, and level 1–3 technical support desks for operational continuity.
Total Calls
34,829
Connected
25,088
Dropped
842
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Infrastructure Power
Advanced Dialer & Real-Time Dashboards
Monitor campaigns live with intelligent agent routing architectures, metrics logs, active call visibility, waiting queues, and representative performance matrices.